Ordering Questions
Is your ordering system secure?
Yes, we do have a fraud protection system in place and information is secured with shopify security systems.
What payment methods can I use?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.
Every time I try placing an order I get an error
This is a common issue that happens to many customers. If you did not get an order confirmation email or get to a confirmation page, that usually means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Can I cancel my order?
Customers can cancel their own order within 5 minutes of placing it directly from the confirmation page.
If more than 5 minutes have passed, we recommend contacting our support team as soon as possible. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and cancellation may not always be possible.
Can I change my address after placing my order?
We recommend contacting our support team as soon as possible if you need to change your address on an order. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and updates may not always be possible.
If we’re unable to update the address, you can also try reaching out to the carrier to request a pickup which most carriers will be able to provide.
Shipping Questions
How much is shipping?
UNITED STATES: $7.99 USD for any orders under $100 USD, Free standard shipping on U.S. orders over $100 USD, expedited shipping options will be shown at checkout.
CANADA: Free standard shipping on Canada orders over $300 CAD, expedited shipping will be shown at checkout.
INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.
*Free shipping is applied after discounts and before taxes.
How quickly do you process and ship your orders?
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.
The cut-off time for same day shipping for any expedited shipping option (Overnight, Second Day, Priority 2-3 Day, DHL Express, UPS Expedited) is 2PM ET. Any orders placed after that time will be shipped the following business day. Please keep in mind that weekends are not working or delivery days.
Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.
How can I track my order status?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
How long will it take for my order to arrive?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen and are estimates not guaranteed. The only guaranteed shipping options are Next Day, Second Day, and Priority 2-3 day orders which the customer is entitled to a refund of the shipping cost if not delivered in the promised time.
*Weekends and holidays are not business or delivery days and do not count towards the shipping time, also the day of the shipment does not count as a transit day.
Domestic Shipping:
Next Day Shipping – 1 Business Day
Second Day Shipping – 2 Business Days
Expedited Shipping – 2-3 Business Days
Standard Shipping – 4-5 Business Days
International Shipping:
Worldwide Priority – 5-10 Business days
DHL – 3 to 10 Business days depending on the country
UPS Expedited – 4 to 10 Business days depending on the country
UPS Saver – 3 to 10 Business days depending on the country
Please note: The cut-off time to ship out orders on the same day is 2PM Eastern Time for expedited options. Any orders placed after that time will be shipped the following business day.
Do International orders have to pay custom fees?
We unfortunately have no control over custom fees and they vary from country to country. Customers would be responsible for paying all customs/duties fees.
What happens if I refuse an order?
If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order
Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.
What shipping carriers do you use?
We mainly use USPS and UPS for domestic shipments and offer a few options for international customers. Customers will be able to see the shipping options at checkout and choose the option that fits best for your needs!
Delivery Questions
I received the incorrect Item/Color/Size
We first we would like to sincerely apologize if you’ve experienced this issue—although it’s extremely rare, we understand how frustrating it can be.
Please reach out to us as soon as possible as we do have a 7 day notice policy and may not be able to assist past time time period from delivery of your package.
Please double-check your confirmation email to ensure that the item you received does not match what was on the confirmation.
I didn’t receive my order, what can I do?
We completely understand how frustrating it can be to receive a delivery notification—only to find no package in sight. While it may seem unusual, carriers sometimes mark packages as “delivered” prematurely, with the actual delivery occurring later. We’ve seen this happen often, though there’s still no clear explanation for why it occurs.
Here’s what we recommend:
- Please allow 2 business days from the marked delivery date. In many cases, the package arrives during this window.
- During that time, we also suggest checking around your property, with neighbors, or even asking your mail carrier if they’ve seen the package.
I’m missing items from my order
We strive to ensure every order is accurately packed and delivered, in some cases items are shipped from different fulfillment centers or in multiple packages and would recommend checking your order status to see if any items are still not shipped before opening a claim. However, if you believe an item is missing from your order, please review the policy below:
- Any missing item(s) must be reported within 7 days of the delivery date.
- How to Report:
Please send us an email to support@youngla,com including the info below- Your order number
- A model number or name of the missing item(s)
- Photos of the packaging and packing slip received
- Investigation Process:
Once your claim is submitted, we will review shipment records, including packing and carrier information, to verify the discrepancy.
*Claims reported after the 7-day window may not be eligible for review or replacement.
Return & Exchange Questions
What is your return/exchange policy?
We accept returns and exchanges on all orders as long as the item is Unworn, Unwashed, and Free Of Blemishes within 60 days of receiving the item. Washed items and or damaged items are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons.
Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit (Free). We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it.
At this time, we do not offer free return shipping for international orders or refunds on customs or duties.
You can follow the link below to check out our returns page for more info!
How long will the return/exchange process take?
In most cases they will be processed within 2-7 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.
Am I responsible for the return shipping fees?
We will cover costs for the return shipping and provide a label for all US exchanges and store credit only. Returns can be refunded back to the original payment method (with a handling fee). At this time, we do not offer free return shipping for international orders or refunds on customs or duties
There’s an issue with my item, what can I do?
If you notice any issues or defects with the items you received, we recommend reaching out to our support team as soon as possible so we can inspect the issue and assist you further.
*Please note that our policy indicates that any issues noticed with any items must be reported within 7 days of receiving the items as any inquiries past that period would not be covered under our policy
General Questions
What are your customer support hours?
Our email team is available every day of the week and responds to all inquiries within 24–48 hours.
If you’d prefer to speak with us by phone, our hours of operation are 9:00 AM to 5:00 PM Pacific Time.
Do you have rewards?
YoungLA Rewards is our free loyalty program that lets you earn points on purchases and other activities such as following us on social media, signing up for email and SMS updates, downloading the app, leaving reviews, referring friends, and more.
Points can be redeemed for discounts on future orders, and members can unlock additional benefits through VIP tiers. Simply create an account and start earning rewards right away.
Product Questions
The item/size that I want is out of stock, when will it restock?
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We’ve even had some products sell out in less than 10 minutes! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
– Select the item and size that you want
– Click the ‘EMAIL ME WHEN AVAILABLE’ tab
– Input your email
– As soon as the item is restocked online, you will receive an email message
Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
Washing Instructions?
For most of our products we do recommend washing with cold water on gentle setting and hang drying for the best outcome, we would not recommend using a dryer as they might create premature wear or shrinkage of the products.
Some products can shrink more considerably than others depending on the materials used, for example a 100% cotton item is going to have a tendency to shrink more than a 100% polyester. Items that have been washed are not eligible for returns or exchanges.